Terms & Conditions

Last Updated: 17/06/2026

This Privacy Policy explains how CruiseInn.co.uk ("we", "us" or "our"), a trading name of True Innovations Estates Ltd, collects, uses and protects your personal information.

CruiseInn.co.uk is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

WHO WE ARE

CruiseInn.co.uk is a trading name of True Innovations Estates Ltd, a company registered in England and Wales.

CruiseInn.co.uk provides serviced accommodation and property management services in Southampton and surrounding areas.

Registered Office:

Southampton, Hampshire, SO53
United Kingdom

Website:
www.cruiseinn.co.uk

For any privacy-related questions, please contact us using the details provided at the end of this policy.

INFORMATION WE COLLECT

CruiseInn.co.uk may collect and process the following information:

Guest Information
• Full name
• Postal address
• Email address
• Telephone number
• Date of birth (where required)
• Identification documents
• Booking details
• Vehicle details (where parking is provided): where parking is provided or arranged, CruiseInn.co.uk may collect vehicle registration details and other information reasonably required to administer parking arrangements.

Payment Information

Payments are processed through secure third-party payment providers. CruiseInn.co.uk does not store full debit or credit card details on its systems.

Website Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage information
• Cookies and analytics data

Landlord Enquiries

If you enquire about our landlord services, we may collect:

• Name
• Contact details
• Property address
• Property information
• Correspondence relating to our services

HOW WE USE YOUR INFORMATION

CruiseInn.co.uk uses personal information to:

• Process accommodation bookings
• Provide guest services
• Communicate before, during and after stays
• Process payments and security deposits
• Verify guest identity
• Comply with legal obligations
• Improve our website and services
• Respond to enquiries
• Manage landlord relationships
• Prevent fraud and misuse of our properties
• Protect guests, neighbours, landlords and property owners

• Arrange and administer guest parking
• Verify authorised vehicle access where applicable

LEGAL BASIS FOR PROCESSING

CruiseInn.co.uk processes personal data where:

• It is necessary to fulfil a booking or contract
• We have a legitimate business interest
• We are legally required to do so
• You have provided consent

SECURITY CAMERAS

Certain CruiseInn.co.uk properties may utilise external security devices, including doorbell cameras.

These devices:

• Are located externally only
• Record video and audio
• Are used for security, safety and property protection
• Help monitor compliance with occupancy limits and house rules

No cameras are installed inside guest accommodation.

Footage may be reviewed where reasonably necessary to investigate security incidents, property damage, breaches of house rules, unauthorised parties, unauthorised guests or unlawful activity.

MARKETING COMMUNICATIONS

CruiseInn.co.uk may occasionally send information relating to:

• Future stays
• Special offers
• Promotions
• New properties
• New services
• Relevant travel information

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

SHARING INFORMATION

CruiseInn.co.uk may share information with:

• Payment providers
• Booking platforms such as Airbnb and Booking.com
• Professional advisers
• Insurers
• Maintenance contractors
• Cleaning providers
• Parking providers
• Government authorities where legally required

CruiseInn.co.uk does not sell personal information to third parties.

DATA RETENTION

CruiseInn.co.uk retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Booking and financial records may be retained for up to seven years to comply with tax, accounting and legal requirements.

Security footage is retained only for as long as reasonably necessary and is then securely deleted.

DATA SECURITY

CruiseInn.co.uk takes reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration
• Destruction

Whilst we take data security seriously, no online system can be guaranteed to be completely secure.

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent where applicable
• Request transfer of your information

To exercise any of these rights, please contact us using the details below.

COOKIES

CruiseInn.co.uk uses cookies and similar technologies to:

• Improve website functionality
• Analyse visitor behaviour
• Improve user experience
• Monitor website performance

You can manage or disable cookies through your browser settings.

THIRD-PARTY WEBSITES

The CruiseInn.co.uk website may contain links to third-party websites, including booking platforms, parking providers and external services.

CruiseInn.co.uk is not responsible for the privacy practices or content of those third-party websites.

CHANGES TO THIS POLICY

CruiseInn.co.uk may update this Privacy Policy from time to time.

The most current version will always be available on our website.

COMPLAINTS

If you have concerns regarding how CruiseInn.co.uk handles your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

CONTACT US

CruiseInn.co.uk
A trading name of True Innovations Estates Ltd

Southampton, Hampshire, SO53
United Kingdom

Website: www.cruiseinn.co.uk

Email: [email protected]